Information security policy
We respect and are committed to protecting your privacy. I’d like you to please read the Privacy Policy below to gain a better understanding of our commitment to respecting and protecting the rights of our visitors.
The Privacy Policy explains how we collect, use, and (in certain circumstances) disclose your personal information.
The Policy will also explain the steps we take to protect the privacy of our customers’ personal information. Finally, the Privacy Policy will explain your choices regarding the collection, use, and disclosure of your personal information.
Protecting your personal data and building trust with you is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of the Privacy Policy.
We only collect information that is necessary for the transaction. We will keep your information for as long as required by law or for the purpose for which it was collected. You can visit our website and browse without providing any personal details.
At that time, you are anonymous and we cannot know who you are unless you log in to your account.
1. Collection of personal information
We will collect various information from you when you want to order on the web.
We collect, store and process your information for the purchase process and for future communications, and to provide the service.
We do not limit personal information: title, name, gender, date of birth, email, address, telephone number, fax, payment details, card payment details or bank account details.
We will use the information you provide to process your order, provide the services and information requested through the website and as requested by you.
Furthermore, we will use such information to manage your account; verify and carry out online transactions, audit the downloading of data from the web; improve the layout and content of the website and tailor it to users; identify visitors to the website, conduct demographic research, send information including product and service information, unless you have indicated your refusal.
If you do not want to receive any marketing information from us, you can opt out at any time.
Online payments will be processed by our International Network agents. You must only provide us or the Agent or website with accurate and not misleading information and must inform us of any changes.
Your order details are stored with us but for security reasons cannot be disclosed directly to us.
However, you can access this information by logging into your account on the web. Here you will see details of your orders, those received and those dispatched, and your email, bank and newsletter details to which you have subscribed.
You undertake to keep your personal data confidential and not to disclose it to third parties. We do not accept any responsibility for misuse of passwords unless this is our fault.
2. Other regulations on personal information
We may use your personal information for market research, details will be hidden and used for statistical purposes only. You can refuse to participate at any time.
Any responses to surveys or polls we ask you to complete will not be passed on to third parties. The only requirement is to disclose your email address if you wish to participate. Responses will be stored separately from your email address.
3. Ensure customer rights
Customer benefits are the top priority in our operations. In order to protect customer benefits, the website management board provides customers with basic and important information they need to know before participating in purchasing and service transactions on the website, ensuring customers can buy safely.
Customers should carefully review the information related to the products and services being traded on the trading website regarding: price, brand, specific support services, terms of use, address, delivery method, payment method, bank account number and related information… that the website management board has requested merchants to provide information such as: business name, contact phone number, head office address, business location, yahoo nickname, skype nickname for members to directly contact and make transactions to purchase products and services to ensure that transactions are accurate and safe.
The website management board stipulates that individuals, when registering as customers, must provide full relevant personal information such as: Full name, contact address, email, ID card number, phone number, account number, payment card number, etc., and are responsible for the legality of the above information.
The website management board and CUC BAC TRAVEL are not responsible for and will not resolve any complaints related to the rights of that member in case the personal information provided by that member when initially registering is incorrect.
The collection and use of each customer’s information is only done with the consent of that customer, except in cases where the law provides otherwise.
4. Protect customer personal information
Purpose and scope of customer information collection
- The website collects customer information to manage information, serve the purpose of providing product codes and after-sales support, to respond to questions or fulfill customer requests.
- Scope of information collection: We collect customers’ personal information when they register for membership, and other information during the process of customers’ feedback on product quality, services, and stories customers share.
Scope of information use
- Customer information is only used for the management and business operations of the website, as well as providing to affiliates. We may also use the information we collect to inform customers of other products or services available on cucbactravel.vn or its affiliates or to contact customers to get their opinions on current products and services or potential new products and services that may be offered. Customer personal information may be shared with other companies, but only if necessary to fulfill customer requests or for related purposes.
- To provide services/ and sufficient information to ensure secure online payment or payment at the center, to support the customer care system, customer management, care and receive feedback from customers.
Commitment to protecting customer personal information
- We only collect personal information to the extent relevant and necessary for our legitimate business purposes. And we maintain appropriate measures to ensure the safety, integrity, accuracy, and confidentiality of the information that Users provide. In addition, we also have appropriate measures to ensure that third parties also use measures to ensure the security of the information we provide to them.
- Personal information and private information of users are collected, stored and protected seriously, accurately and securely.
- Enterprises set up separate information collection and storage software, which is performed solely by the enterprise’s server system and backup server system.
- The security of personal information and private information of users is absolute and will not be presented to any third party unless requested by a competent State agency.
Enterprises establish a system to protect users’ personal information through the following forms:
- Set up a firewall system to prevent all forms of cyber attacks.
- The company’s technical team and staff are constantly on duty to monitor all activities of the website. Ensure that all attacks from all sides are detected promptly and preventive measures are taken.
- Personal information and private information of users will be stored in accordance with steps and strictly secured according to the provisions of law.
